FAQ

BM DISPATCH LTD — Your comfort, our clarity

1. Ordering & Payment

Q: How can I place an order?
A: Simply browse our collections on bmdispatchltd.shop, add your favorite items to your cart, and follow the checkout process. You will receive an order confirmation email once your purchase is successful.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout. All payments are processed securely to ensure your information is protected.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly to ensure fast delivery. Please contact us immediately at info@bmdispatchltd.shop or call +44 1634 628523 if you wish to modify or cancel your order.

2. Shipping & Delivery

Q: How long will my order take to arrive?
A:

  • UK Orders: 3–5 business days

  • International Orders: 7–15 business days (depending on customs clearance)

Q: Do you offer free shipping?
A: Yes!

  • UK: Free shipping for orders over £50

  • International: Free shipping for orders over £200

Q: Can I track my order?
A: Absolutely. Once your order is dispatched, you’ll receive a tracking link via email to follow its journey.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day free return and exchange policy. Items must be unused, unwashed, and in their original condition with all tags intact. For full details, please see our Return & Refund Policy.

Q: How do I start a return?
A: Email us at info@bmdispatchltd.shop with your order number and reason for return. For UK customers, we’ll provide a prepaid return label. International customers will receive detailed instructions for returns.

Q: When will I receive my refund?
A: Refunds are issued to the original payment method once the returned items are inspected and approved. Please allow 5–7 business days for the refund to appear in your account.

4. Product Information & Care

Q: What materials are your products made of?
A: Our bedding includes cotton, cotton muslin, printed fabrics, waffle weaves, and high-quality duvet cover sets. Each product description on our website specifies its material.

Q: How do I care for my bedding?
A: For longevity and comfort:

  • Wash in cold water with similar colors

  • Use gentle cycles for delicate fabrics

  • Tumble dry low or air dry

  • Avoid bleach or harsh chemicals

Q: Will the color or texture vary?
A: Slight variations may occur due to natural fabric characteristics or printing processes. These differences are part of the charm and not considered defects.

5. General Questions

Q: How can I contact customer support?
A: We’re happy to help! Reach out via:

Q: Where is BM DISPATCH LTD located?
A: 25 Gamelan Crescent, Hoo, Rochester, England, ME3 9FN

Q: Do you offer gift packaging?
A: Yes, we provide elegant packaging options to make your gift extra special. Simply select this option at checkout if available.

✨ Final Note

At BM DISPATCH LTD, we aim to make your experience as seamless, comforting, and reassuring as our bedding itself. If your question isn’t listed here, please don’t hesitate to contact us — your satisfaction is our greatest reward.